Call Center Guidelines: Call Center Guidelines are a set of best practices that call center agents should follow in order to deliver excellent customer service. A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. These guidelines cover a wide range of topics, …
What Is Call Center Etiquette Training? Call center etiquette training is a type of customer service training that covers the basic manners and expectations for call center agents. This type of training typically covers topics such as how to greet customers, how to handle difficult customer requests, and what type of language is appropriate for …
What is Call Center Commission Structure? A call center commission structure is a plan that outlines how commissions will be paid out to call center employees. This type of structure is important for call centers because it helps to motivate employees and keep them focused on meeting sales goals. The commission structure should be designed …
What is AUX Code? An AUX code is a code that is used to indicate the status of a call center agent. The code can be used to indicate whether an agent is available, busy, or on break. The code can also be used to indicate the reason for an agent’s absence. AUX codes are …
What are Call Center Attrition Rates? The call center attrition rate is the percentage of employees who leave their job within a certain period of time. The attrition rate can be used to measure the turnover of a company or department and is often used as a metric to assess the health of an organization. …