What is AUX Code?
An AUX code is a code that is used to indicate the status of a call center agent. The code can be used to indicate whether an agent is available, busy, or on break. The code can also be used to indicate the reason for an agent’s absence. AUX codes are typically used in call center environments where there is a high volume of calls. An AUX code is a code that is used to indicate the status of a call center agent. These codes are typically used by supervisors to track agent activity and monitor performance. if you are looking for telecommunication service then Ajoxi might be the best choice for you it will help to improve your communication
Most common AUX codes used in call centers:
-Available: This code indicates that the agent is available to take calls.
-On Break: This code indicates that the agent is currently on break and will not be available to take calls.
-Training: This code indicates that the agent is currently in training and will not be available to take calls.
-Wrap Up: This code indicates that the agent has completed a call and is wrapping up. This code is typically used when an agent needs to document the call or do post-call work.
-Unavailable: This code indicates that the agent is unavailable to take calls.
Benefits of having AUX codes:
One of the benefits of having a call center is the ability to use AUX codes. AUX codes can help you track the performance of your call center and make sure that your agents are providing the best possible service. AUX codes can also help you troubleshoot problems with your call center and make sure that your call center is running smoothly. Having a call center is a great way to improve customer service and AUX codes can help you do that. We are providing the USA Virtual Phone Number in US area codes like 316 area code, 361 area code, and many different areas. we also specialized in different products like Lets Dial, which provides a wholesale VOIP number that can help you to improve communication.